Finally! A customer service training solution for companies who want to turn prospects and customers into raving fans ...
...and keep them coming back for more!
If you want to SHOW UP and STAND OUT like no one else in your field, then you'll need to ensure you're delivering WORLD CLASS CUSTOMER SERVICE to your prospects and customers each and every time you interact with them, right?
One Purchase - Lifetime Access!
In fact, if we haven’t managed to convince you YET that the UCSTP is THE training programme for you & your frontline staff, then we want to go one step further and give you a sneaky peek of the programme COMPLETELY FREE OF CHARGE!
Just click on the button below, register your interest in previewing the programme and enjoy the free training session we've carefully selected for you to watch and evaluate.
Here's what our customers have to say...
Having gone through the UCSTP we were amazed at how our customer awareness skills have improved and how many great, practical ideas we've received.
Marie delivers her knowledge really clearly and we found the workbook to be an invaluable tool in helping us to relate the ideas into our daily discussions with our prospects and customers.
Super, affordable way to improve our customers experience - highly recommended!
Hi, I have just completed the The Ultimate Customer Service Training Programme and was compelled to let you know just how enjoyable it's been.
What's really surprising is that there's no rocket science here - it's full of common-sense approaches to everyday situations with consistently positive outcomes each and every time.
Really useful in my business and my customers are definitely reaping the benefits.
So what's in the programme?
Choosing your attitude each day – how to maintain a positive mental attitude throughout the day using our Top 10 Tips for staying on-track and keeping positive!
How, and when, to use the customer's name to build rapport and to focus attention.
How to develop and use a language of influence – use positive vocabulary and avoid negative, everyday language!
A range of techniques designed to help you deliver BAD NEWS whilst still maintaining rapport with your customer
Double the power of your vocal communication – turn up the volume, slow down the pace and create a voice of interest with your inflection.
Master the art of giving a WIIFY! - whenever you want a customer to do anything for you let them know what’s in it for them
How to apply the 2nd Option Technique to give the customer an illusion of choice and control
Learn to Under Promise and Over Deliver in order to manage customer expectations.
Follow the KISS principle - making it easy for our customer to communicate with us!
Develop a range of questioning techniques to find out exactly what your customer or prospect wants or needs from you.
Practice the 10 commandments of active listening
Matching back with information that answers a question, provides a solution or establishes a plan of action for your customer or prospect.
How to build rapport by mirroring and matching customers to ensure rapport is built and maintained throughout the conversation
How to communicate, with positive impact, in the written word - follow the 10 Golden Rules of Netiquette